e-Novate Pte Ltd strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, e-Novate Pte Ltd acts only as an independent agent to secure services of an air carrier, car rental supplier, company, vacation rentals, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers.

To request a refund, please contact us at any of the following:
On our www.e-bridgedirect.com.
By telephone +65 6747 0497 (international charges may apply).
By e-mail support@e-novate.asia.

e-Novate Pte Ltd is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the company. If a penalty charge is incurred, this will be deducted from the amount refunded.

Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 3 days prior to arrival at the company. The penalty charge is usually 1-night(s) stay, unless specified on the confirmation email.

Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 50 % of the cost of their stay less a SGD 50 administration fee within 14 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 14 days, and any applicable penalty charge will be deducted from the amount refunded.

Shortened stays, in most cases, will be refunded within 14 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some companies can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 14 days to process, we will notify you via email upon receipt of your request.

Last Name

Confirmation